Refund & Cancellation Policy
Free Demo Clarification
We offer a free initial demo session to help students evaluate the tutor's teaching style. We strongly encourage students to utilize this free demo before committing to paid lessons.
Refund Eligibility
Refunds are only applicable if a tutor fails to show up for a scheduled session without prior notice, or if there are verifiable technical issues on the platform's end that prevented the lesson from taking place.
Non-Refundable Cases
Fees paid for completed lessons are non-refundable. If a student misses a scheduled lesson without providing at least 24 hours' notice, the lesson fee is forfeited and non-refundable.
Partial Refunds
In cases where a package of lessons was purchased and only partially unused, a pro-rated refund may be considered at our discretion, subject to a processing fee.
Return & Refund Timeline
Approved refunds will be processed within 5-7 working days and the refund mode will be a direct credit back to the original method of payment (e.g., Credit/Debit Card, UPI, NetBanking).
Cancellation Process
Lessons can be cancelled or rescheduled up to 24 hours before the scheduled start time for a full refund. Cancellations made within less than 24 hours of the lesson time are not eligible for a refund. To cancel a booked lesson or request a refund, please email us specifically at support@knowvalearn.com with your booking ID and reason for cancellation.
Final Authority
Knowva Learn reserves the right to make the final decision on all refund and cancellation requests based on the evidence provided by both the student and the tutor.