Privacy Policy

Introduction

Knowva Learn ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. We operate as a proprietorship platform connecting students and tutors.

Information Collection

We collect information strictly necessary for providing our services. This includes your name, email address, phone number, and profile details provided during account creation. We do NOT collect or store GST numbers or business registration details unless legally mandated.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including Google Analytics) to track the activity on our Service and hold certain information. These technologies are used to analyze trends, administer the site, and track users' movements around the website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Payment Data Handling

We do NOT store your credit card, debit card, or sensitive net-banking information on our servers. All payments are processed through secure, PCI-DSS compliant third-party payment gateways (e.g., Razorpay, Stripe). We strictly facilitate the transaction and only retain transaction IDs for record-keeping.

Security of Your Data

We implement industry-standard security measures to protect your personal information, including Secure Socket Layer (SSL) encryption during data transmission. Access to your personal data is restricted to authorized personnel only. While no digital service is 100% secure, we continuously update our protocols to prevent unauthorized access, loss, or misuse.

Use of Information

We use your information solely to:

• Facilitate tutoring connections between students and independent tutors.
• Process service transactions.
• Improve platform functionality and user experience.
• Communicate regarding your account or service updates.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

• Active Accounts: Data is retained while your account is active.
• Inactive Accounts: If you do not use the platform for 2 years, we may delete or anonymize your data.
• Request for Deletion: You may request complete data deletion at any time by contacting support.

Children's Privacy (COPPA/GDPR Compliance)

Our services are not directed to children under the age of 13 without verifiable parental consent. We comply with applicable laws regarding children's data privacy. Parents or guardians are strictly responsible for supervising any usage by minors. If we discover that a child under 13 has provided us with personal data without parental consent, we will delete such information.

International Data Transfers

Knowva Learn operates globally. Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our service, you consent to this transfer, provided that we ensure adequate controls are in place to protect your data.

User Data Rights

You retain full rights to your personal data. You may request access to, correction of, or deletion of your personal information stored on our platform by contacting us directly.

Contact

For any privacy-related concerns or data requests, please contact us at support@knowvalearn.com.